If you wish to request a refund of your deposit, you must make this request prior to the shipment of your test kit. You can contact us using the form below or by email or telephone. Kits are typically shipped within 2 business days of placing your order.
The deposit is NON-REFUNDABLE once the item has shipped. We will not charge your credit card for the full test charge until we perform our quality control (QC) testing on your sample. If your sample fails our QC testing, we will provide you with up to two additional collection kits free of charge to recollect your sample.
Discovery DNA Inc.
#304, 1640 16 Ave NW,
Calgary, AB T2M 0L6
Phone: (403) 338-9669